On User A's Outlook profile is another shared mail address forUser B. Recently User B has left the company and where a member if the IT dept. has deleted the profile in AD (the mailbox is gone as well). User A still see's the email of User B and cannot remove from the list. We have gone through File Tab>Account Settings>E-Mail Tab and User B's email is not listed. We have also Right Clicked on the desired email and selectedRemove "*** Email address is removed for privacy ***" and the following message reads: This group of folders is associated with an-email account. To remove the account, click the File Tab, and on the Info tab, click Account Settings, Select the e-mail account, and then click Remove. Well.....if the e-mail account is not listed how can we remove from the folder list?
I do apologize for the bad resolution of the images.